Submit a request and our team will get back to you quickly.

Spend less time searching your audit logs! When sending notifications from within Routing, you can now include a link to the full audit log for each specific record. This eliminates the need to filter and search through Audit Logs when you’ve been notified about a specific record; just open the link from directly within the notification.

 

This new feature can be found in the following areas:

• Action nodes > Success/Failure Notifications > Insert a Field > Full Audit Log Link
• Send Notification node > Chatter/Email > Insert a Field > Full Audit Log Link
• Slack Integration node > Insert a Field > Full Audit Log Link

 

Use Cases:
Lead Conversion Notifications: When notifying a sales manager about a new lead that converted, provide them with a link to view the Lead’s full routing path until conversion.

Troubleshooting Notifications: When sending a failure notification from an action node, provide the link to the full audit log so that you can quickly access the log, understand the context for the error, and make adjustments to the graph sooner.