Contents:

• Overview
• Enabling Routing Prioritization
• Configuring Custom Routing Prioritization

 

Overview

When processing a large volume of records, LeanData will automatically assign a priority to a record based on when the record becomes eligible for routing, but also by the type of action LeanData is taking on the record. Records are actioned in the order of their assigned priority, allowing more urgent records to be processed more quickly.

Custom Routing Prioritization allows you to customize the priority given to records, based on your own entry criteria across all routed objects, using a numerical priority configured in your entry nodes.

This will allow you to:

• Ensure speed-to-lead
• Prioritize your most important records
• Quickly adjust priorities even as you change your routing graph

 

Enabling Routing Prioritization

Enabling Routing Prioritization in LeanData Admin Settings

To enable custom Routing Prioritization in the LeanData App, navigate to Admin > Settings > Advanced tab > Routing Processing section > click the View Prioritization button.

On the Prioritizations page, toggle on the Prioritize Edges for Routing setting. Make sure to click Save Changes in the upper right corner before leaving the page.

From this page, you can view all of your current routing prioritization settings.

By default, all records will be given the same priority, and will be processed according to when they became eligible for routing. If you would like to assign your own custom priority, you will first need to ensure routing prioritization is visible in FlowBuilder, then configure your priorities in your entry edges.

 

Ensure Routing Priorities are Visible in FlowBuilder

Once the feature has been enabled, open the FlowBuilder graph where you would like to set the priority.

In the Menu Bar at the top, under File > Preferences, ensure that Display Default Priorities is checked. These should be displayed by default.

 

Configuring Custom Routing Prioritization

Routing priority is customized in the entry nodes you are using in your graphs. Within each entry node, across all of your Router objects, you can give each entry edge a numerical value that indicates the priority given to records that enter through that entry edge.

The priority number will determine which records will actually be actioned first.

By default, records will be given a priority of "5 - Med". You can change the priority for each edge using the dropdown. And select a priority ranging from "1 - High" to "9 - Low", with a smaller number indicating a higher priority.

In the New Entry node shown above, three entry edges have been created, and each has been given a priority, with Demo Requests given a priority of "1 - High" and Purchased Lists given a priority of "9 - Low", with everything else retaining the default priority of "5 - Med". This means that when there are multiple records pending processing, with some being Demo Requests and some coming from a Purchased List, the Demo Requests will be processed first, and Purchased List Leads will be processed last.

Note: If you are using the New entry node, please ensure that you create edges for all records you wish to route, not only the ones you wish to prioritize. For example, if you create an entry edge for "Demo Requests" and another entry edge for "List Purchases", you will need to create a third edge for records that fit neither of those criteria, if you intend to process those records through LeanData as well.

Records with the same priority will all be processed before records with a lower priority, but you will not be able to further sub-prioritize between records with the same priority number. If you do need to prioritize records with more granularity, you have 9 distinct priority levels to utilize.

The order in which the edges appear in the list has no bearing on the order in which the records will be actioned. The order the edges are listed only determines which criteria the record will be evaluated against first -- much like the sequence of nodes in a graph -- but will not control when it will be processed relative to other records.

Once you deploy this graph, these custom priorities will be assigned to the records processed by that graph.

 

For additional questions, please open a ticket with LeanData Support.