Why are Non-English Characters in Emails Displaying as Question Marks?

  • Nov 11, 2025
  • Knowledge

Title
Why are Non-English Characters in Emails Displaying as Question Marks?
URL Name
WhyareNonEnglishCharactersinEmailsDisplayingasQuestionMarks6901e8e41ce2d
Step-by-Step

In version 1.551, we added a feature to compose your own email messages in the Send Notification Node and the Action Nodes.

 

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If you are using Non-English characters and you are seeing ????? in the email that is sent, there is a simple fix. This issue is known to SFDC and detailed in an article here.

 

There is a setting on the record of the Integration user that will allow LeanData to send non-English characters in emails. This only needs to be set for the user that is used as the integration user between you and LeanData.

 

This article will explain how to find your integration user: How Do I Find My Integration User

 

To fix this issue:

  1. Locate the SFDC user record for the Integration User.
  2. Open the Language & Time settings.
  3. Change the Email Encoding to UTF-8.
  4. Save.

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Please Note: This only needs to be done for the Integration user.

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